Returns & Exchanges
At Velvour Shop, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags. Our goal is to ensure your wardrobe reflects your unique style with the perfect fit and feel.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals are intact to qualify for a full refund.
Ship the Items
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing