Frequently Asked Questions
Everything you need to know about your Velvour experience.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific garment dimensions for the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your process and receive a prepaid shipping label.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express options are available at checkout if you need your fashion essentials sooner.
Can I track my shipment?
Yes, once your order departs our warehouse, you will receive an email containing a unique tracking number and a link to monitor your package's journey.
What payment methods do you accept?
Velvour Shop accepts all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your products ethically sourced?
Sustainability is at our core. We partner exclusively with manufacturers who adhere to fair labor practices and prioritize eco-friendly fabrics in our collections.